This week starts in a great way… Have a meeting at 0830 about the status of the chat feature. I ask a question about the text formatting returned by the backend, and it would seem that it can be either HTML or plain Markdown depending on the chat status (HTML for chat bot, Markdown for agents). When asked if we could get HTML also for the agent messages, the backend provider replied that they probably cannot provide that because the other frontend solutions have parsed the Markdown themselves1.
So, either we would need to add Markdown conversion somewhere or the backend provider would need to provide the texts as HTML. I would not hold my breath for the latter, but this needs to be resolved first before we can go to production with this feature.
A really stupid decision, if you ask me…